If there is concern about service times or you wish to receive your item on a particular date, please be sure to place your order at least two weeks in advance to avoid receiving your shipment late.

Pre-book items may be delayed beyond the control of Getboards.com due to the factory or manufacture from which the said item had been requested. Please understand that pre-ordering an item does not guarantee that the item will be available on the said date.

Backorders may occur at any time due to an unexpected sales surge, we will work our hardest to fulfill your order in a timely manner. There may be unexpected delays in backorders due to shipping between the manufacture and our warehouse or other circumstances beyond our control.

INTERNATIONAL SHIPPING RATES

• We use the United States Postal Service for shipment of all international packages. What this means to you, is that you get your shipment fast and without hassle. However, all duties, customs and/or brokerage charges and taxes are the responsibility of the customer. We do send your package as a gift, but this not guarantee that you might have to pay a small tax or duties.
  
  
  PAYMENT OPTIONS
  

• Possible payment methods if ordering include Mastercard, Visa Card, American Express Card, Discover Card, Paypal, Travelers Cheques and Money Orders. There is no surcharge when using one of these forms of payment.
  
  To download a printable Off-Line Order Form.
  Microsoft Word Document
  This will allow you to place your order Off-Line. You can fill out the form and send it in with a money order or check. You can also use a credit card on this form and Fax it to us at 1.909.585-1911

• If you live outside of California, you do not pay any sales tax. However, we are required to collect 7.5% sales tax on all orders placed or shipped within California. Duties and Taxes could occur depending on your country. We do ship the product as a gift, so there is a 50% chance you wont pay these Duties or Taxes.

• Sorry, we do not accept COD orders.

• If you find a lower, regularly advertised, in-stock catalog price, we will be more than happy to match or beat the price-Before your product ships Only!!
• Prices are subject to change without notice. Once your Items are shipped, we cannot price match. If an item goes on sale after you receive your order, we cannot issue the current on sale price do to seasonal items.
• We will always confirm prices before finalizing your order.
• We reserve the right to limit quantities on specials and promotions.
• All special promotions are limited to stock on hand.
• Typography, photos, colors and print quality are subject to change

• We expect you'll be pleased with your purchase. However, if you would like to return all or part of your order for exchange or refund, you must do so within 30 days from the invoice date. All items must be unused and in new condition. Clothing must be unwashed. Videos and accessories must be unopened. Skis cannot be mounted and sent back, unless there is a warranty isse! All returns and exchanges will receive prompt attention, and we will make every effort to expedite the handling of your return request. Please call our customer service representative as soon as possible. For your protection, we suggest you return your merchandise via UPS or insured Parcel Post. We do not accept C.O.D's. No board or binding is completely guaranteed. Once the item has been used it can not be returned or refunded. The only exception would be a manufacturing defect
  Ski warranty does not apply to damage resulting from impact damage caused by rails, boxes, rocks, stumps or any other contact with a surface other than snow.
  ***Refused Orders will be charged a 10% restocking Fee***
  To return merchandise that is defective or for warranty information,please email us at customer service

• Please email us first before you do anything. customer service
  Please use the following procedure for any return or exchange:
• Place the packing slip which came with your shipment in the package you are returning with an explanation for the return on the reverse side.
• Please indicate your preference for an exchange or refund. We do not accept returns of used or customer-damaged merchandise.
• Returns must be sent within 30 days of receiving the order.
• Any items returned in new condition with proof of purchase will be refunded at full price less any shipping and handling charges.
• We will not accept COD's.
• Any return request after the 30 day period will not be refunded.
• We cannot accept a return for any customized merchandise.
• We cannot accept returns for videos which have been opened.
  (We cannot price match after purchase has been made!)
  

  *Ship Returns with post office USPS to:
  Attention RA Dept.
  Getboards.com
  PO Box 1883
  Big Bear Lake, CA 92315
  
  *Ship Returns with Fedex or UPS to:
  Attention RA Dept
  Getboards.com
  627 W Valley Blvd
  Big Bear City, CA 92314
  

• The main cause for cracks or breaks in a board is from landing jump improperly. Getboards.com will not replace broken boards or ones with pressure cracks, rail damage or impact damage of any kind axcept in the rare case of a manufacturer defect (see Returns & Exchanges), so board smart.

• Don't board beyond your ability. The boarders pictured on our website or catalog are professionals, and we would make them wear safety gear if we could. Do not follow their bad example. Always wear protective gear and watch for snow-traffic.

• Getboards uses a Secure Certificate: All of our orders are processed on a Secure Server which means that your privacy and all the data you exchange while on this site is protected from interception and tampering with state-of-the-art SSL (Secure Socket Layer) encryption technology. This means that your personal information and credit card data is encrypted before it is transferred.
  
  
  
  For added security, we take the extra step of not charging credit cards online. This ensures that no credit card information is transferred between online credit card processing programs. Once we receive the encrypted file in our office, we then decode it and charge your card in our shipping facility.
  
  
  TECHNICAL ASSISTANCE
  

• Technical Advice Hotline: If you would like technical advice about any of the products we sell, please email us at customer service . One of our experienced boarders will be happy to help you.
  
  
• Gift Certificates: The perfect way to select a gift that fits your budget. We will send the recipient a gift certificate in the amount you choose along with a free catalog. Please specify the dollar amount you wish to send in $5.00 increments.